FAQs

I saw a product on your social media but it's not listed on the website?
Some of our items require special shipping so we don't list them. Please give us a call about any item and we will arrange to ship it to you.
Why do you only ship twice a week?
We are two single moms running a business and taking care of our wild and crazy children, so we consolidate our shipping days to help with our schedules. Please know that every packing is wrapped and shipped with love.

Shipping

Free shipping on all orders over $111

Where do you ship and what is the cost?
We ship USPS Priority Mail to the Contintental US plus Alaska and Hawaii only.
Shipping is a flat rate $9
International orders please emaail us @ jess@hersacredalchemy.com to discuss shipping.
When will my order arrive?
Customers placing orders within the US, should expect items in 7 to 10 days at the latest, most will arrive before then.
Orders are shipped USPS Priority mail. You will receive a tracking # in your order email. If you don't receive a tracking# please email us @ jess@hersacredalchemy.com
Can I expedite my order?
To expedite your order, please email us @ jess@hersacredalchemy.com. We will quote you for faster shipping.
Special requests
Please tell us exactly what you need by making a note on your order.
Gifts:
If your order is a gift, please let us know in the notes and we will not include a receipt with the shipment

Returns

Your happiness is our goal...
We want you to be delighted with our products. If we make a mistake, tell us by emailing us within 48 hours of receiving the order.
Please provide your order number in your email. Please follow these guidelines in returning your package:
  • Ship within 4 days of receipt of the return number.
  • Pack the items in a rigid cardboard box or bubble added envelope.
  • If possible include a copy of the invoice - if not please include a note with your contact information and the order number.
  • Mark the return number clearly on the outside of the package and on the invoice.
  • Record the tracking number and save until you have received credit.
  • It is recommended you insure the package since we cannot issue credit if the contents are damaged or lost in transit.
Please ship to:
Her Sacred Alchemy
216 Paseo del Pueblo Norte, Suite C
Taos, NM 87571

Contact

You may reach us the following ways:
Our Address is:
216 Paseo del Pueblo Norte, Suite C
Taos, NM 87571